Our policies on payments, subscriptions, and trade services.

Last updated: 9 May 2026

1. Subscription Payments (To Qted)

These are the fees tradespeople pay to Spykra Technologies UK Ltd for access to the Qted Platform features (e.g., Solo, Pro, or Agency plans).

A. Billing and Cancellation

• Subscriptions are billed in advance on a recurring monthly or yearly basis.
• You can cancel your subscription at any time via the Billing section of your dashboard.
• Cancellation stops future renewals. You will continue to have full access to your plan until the end of your current paid billing period.

B. Refund Policy for Subscriptions

• No Refunds: Once a subscription payment has been processed, it is non-refundable. We do not provide pro-rated refunds for unused portions of a billing cycle.
• Free Trials: If you are on a free trial, you must cancel before the trial end date to avoid being charged. Once the trial converts to a paid subscription, the payment is non-refundable.

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2. Trade Service Payments (Between Customer & Tradesperson)

These are payments made by a Customer to a Tradesperson for job deposits or final balances. These transactions are processed via Stripe Connect.

A. Direct Financial Relationship

Qted facilitates the technical connection between the Customer and the Tradesperson. However, the financial contract is strictly between the Customer and the Tradesperson (or their registered business). Qted is not a party to this transaction.

B. Non-Responsibility for Service Delivery

Qted (Spykra Technologies UK Ltd) explicitly disclaims all liability for the delivery, quality, safety, or legality of the trade services performed. We are not responsible for:

• Services not provided or "no-show" appointments.
• Poor quality of workmanship or property damage.
• Fraudulent activity by either party.
• Disputes regarding the scope of work or final pricing.

C. Refund Requests for Trade Services

• Direct Handling: All refund requests regarding deposits or job payments must be handled directly with the tradesperson. Qted cannot initiate refunds for trade services as we do not hold the funds.
• Chargebacks: In the event of a credit card chargeback, the tradesperson is responsible for providing evidence to Stripe to contest the claim.

D. Dispute Resolution (UK Bodies)

If a dispute between a Customer and a Tradesperson cannot be resolved privately, parties should seek assistance from appropriate UK regulatory or legal bodies, such as:

• Citizens Advice: For guidance on consumer rights in England, Scotland, and Wales (citizensadvice.org.uk).
• Financial Ombudsman Service: For disputes regarding payment processing (financial-ombudsman.org.uk).
• Small Claims Court: For recovering funds for non-delivery of services.
• Trading Standards: To report unfair or fraudulent business practices.

3. Fraud and Account Misuse

We take fraud very seriously. If we suspect a tradesperson is using our platform to engage in fraudulent collection of deposits without intending to provide services, we will terminate their account immediately and cooperate with law enforcement (Action Fraud UK).

4. Modifications to this Policy

We reserve the right to update this Payment & Refund Policy at any time. Significant changes will be communicated via the Platform or email. Continued use of the Platform after an update constitutes acceptance of the revised policy.